Let's Surf in Danang, Vietnam - the top resort destination in the world!

Reservations & Inquiries by Email

For lesson, rental, and surf tour reservations or any inquiries, please email us directly.

Email Us to Book or Inquire
surfshack.info@gmail.com

Business hours: 8:00 AM–5:00 PM (Vietnam time). We reply to emails during business hours. For next-day lessons or rentals, please contact us during business hours on the previous day. We may be unable to accommodate last-minute requests.

Please also check our FAQ. Some mobile email services may not receive our replies; please use an address that can receive emails from us, such as Gmail.

＊当店日本語ホームページございますのでご参照よろしくおねがいいたします。
 


 

ADDRESS
33 An Thuong 4, My An, Ngu Hanh Son, Da Nang, 550000


BUSINESS HOURS

8:00 AM – 5:00 PM


SURF SEASON

From September to April, waves are generated by northern monsoon winds.
Average wave size ranges from waist-high to overhead.
From May to August, smaller and gentler waves are common.
The seawater is usually clear and clean throughout the year.

You can often surf with very few people around, regardless of the season.

 

LESSONS

Our instructors provide friendly and attentive guidance.
We offer lessons in small groups, so even solo participants can join comfortably.

 

RENTAL

We offer a wide selection of surfboards, from soft boards to FireWire boards.
Bodyboards, SUP boards, and kayaks are also available for rent.
We have a beach house located in front of the Holiday Beach Hotel, making it easy to rent soft boards and more.

 
Topics / Privacy Policy




【Important Notice: Disclaimer】

While Surf Shack Da Nang ("we" or "our company") makes every effort to ensure the accuracy of the information provided on our website and by our staff—including wave conditions, surf forecasts, nearby hotels, tourist facilities, and transportation—such information is subject to change due to the unpredictable nature of natural elements and external service operations. Therefore, we cannot guarantee its absolute accuracy or completeness.

We shall not be held liable for any loss, damage, or inconvenience resulting from actions taken based on the information provided.

Furthermore, we assume no responsibility for the content, services, or privacy practices of third-party external websites linked from our platform. Please use all provided information and external resources at your own discretion and risk.


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SURFSHACK DANANG — Privacy Policy / プライバシーポリシー
Last updated: June 2026
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This policy is available in English (below) and Japanese (下部に日本語版あり).

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ENGLISH VERSION
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1. ABOUT THIS POLICY
--------------------
This Privacy Policy explains how SURFSHACK DANANG collects, uses, and protects
your personal data when you contact us by email or through our website contact form.

This policy complies with:
- EU General Data Protection Regulation (GDPR)
- Vietnam Personal Data Protection Law (PDPL, Law No. 91/2025/QH15)


2. DATA CONTROLLER
------------------
SURFSHACK DANANG
33 An Thuong 4, My An Ward, Ngu Hanh Son District, Da Nang City 550000, Vietnam
Email: surfshack.info@gmail.com
Website: https://www.surfshackvn.com


3. PERSONAL DATA WE COLLECT
----------------------------
When you contact us by email or contact form, we may collect:

  - Name
  - Email address
  - Booking date, time, and number of participants
  - Phone number (online shop orders only)
  - Delivery address (online shop orders only)
  - The content of your email message

We collect only the data necessary to handle your inquiry or reservation.


4. HOW WE USE YOUR DATA
------------------------
  Data                      | Purpose                        | Legal Basis (GDPR)
  --------------------------|--------------------------------|------------------------------
  Name, booking details     | Processing your reservation    | Article 6(1)(b) — Contract
  Email message content     | Generating an AI auto-reply    | Article 6(1)(f) — Legitimate interest
  Phone, delivery address   | Fulfilling online shop orders  | Article 6(1)(b) — Contract


5. AI AUTO-REPLY DISCLOSURE
----------------------------
Our email system uses AI to generate automatic replies to your inquiry.

  - AI Service : Google Cloud Gemini Enterprise Agent Platform
  - Server location : EU (Belgium — europe-west4)
  - Data use : Google processes your data solely to generate a reply.
               Your data is NOT used to train AI models.
               (Google Cloud Data Processing Agreement applies)
  - Human review : All booking confirmations are reviewed and confirmed
                   by a human staff member. No significant decisions
                   are made by AI alone.

Google Cloud DPA: https://cloud.google.com/terms/data-processing-addendum


6. DATA STORAGE
---------------
Your reservation details are stored in:
  - Google Sheets  (managed by our staff, used for booking management)
  - Google Calendar (used for scheduling confirmed bookings)

Access to these records is restricted to our staff only.


7. DATA RETENTION
-----------------
Reservation records are kept for the period necessary to provide our service
and are deleted periodically by our staff.

You may request deletion of your data at any time (see Section 8).


8. YOUR RIGHTS
--------------
EU residents have the following rights under GDPR:
  - Right to access your personal data (Article 15)
  - Right to correct inaccurate data (Article 16)
  - Right to erasure ("right to be forgotten") (Article 17)
  - Right to restrict processing (Article 18)
  - Right to object to processing (Article 21)
  - Right to lodge a complaint with your national supervisory authority

All customers have the following rights under Vietnam PDPL:
  - Right to know what personal data we hold
  - Right to access and correct your data
  - Right to request deletion of your data
  - Right to object to processing

To exercise any of these rights, please contact us:
  Email: surfshack.info@gmail.com
  We will respond within 30 days.


9. COMPLAINTS (EU RESIDENTS)
-----------------------------
If you believe we have not handled your personal data correctly, you have the
right to lodge a complaint with your national data protection authority.

Find your national authority:
https://edpb.europa.eu/about-edpb/about-edpb/members_en


10. UPDATES TO THIS POLICY
---------------------------
We may update this policy as needed. The current version is always available at:
https://www.surfshackvn.com/privacy-policy/


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日本語版
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1. このポリシーについて
------------------------
本プライバシーポリシーは、SURFSHACK DANANGがメールまたはウェブサイトの
お問い合わせフォームを通じてご連絡いただいた際に、お客様の個人情報を
どのように収集・利用・保護するかをご説明するものです。

本ポリシーは以下の法律に準拠しています：
- EUのGDPR（一般データ保護規則）
- ベトナム個人データ保護法（法律第91/2025/QH15号）


2. 個人情報管理者
-----------------
SURFSHACK DANANG
住所：33 An Thuong 4, My An Ward, Ngu Hanh Son District, Da Nang City 550000, Vietnam
メール：surfshack.info@gmail.com
ウェブサイト：https://www.surfshackvn.com


3. 収集する個人情報
--------------------
お問い合わせや予約の際に、以下の情報をお預かりする場合があります：

  - お名前
  - メールアドレス
  - ご予約希望日時・人数
  - 電話番号（オンラインショップ注文時のみ）
  - お届け先住所（オンラインショップ注文時のみ）
  - メール本文の内容

お問い合わせ・予約対応に必要な情報のみを収集します。


4. 個人情報の利用目的
----------------------
  情報の種類              | 利用目的             | 法的根拠（GDPR）
  ------------------------|----------------------|------------------------
  お名前・予約情報        | 予約・問い合わせ対応 | 契約の履行
  メール本文              | AI自動返信の生成     | 正当な利益
  電話・住所              | オンライン注文の配送 | 契約の履行


5. AIによる自動返信について
----------------------------
当店のメールシステムは、お問い合わせへの自動返信にAIを使用しています。

  - AIサービス    ：Google Cloud Gemini Enterprise Agent Platform
  - サーバー所在地：EU（ベルギー）
  - データの利用  ：AIによる返信生成のみに使用されます。
                    お客様のデータがAIの学習に利用されることはありません。
                    （Google Cloud データ処理契約に基づく）
  - 人間による確認：予約の最終確定はスタッフが確認・対応いたします。
                    AIのみで重要な判断をすることはありません。


6. データの保存
---------------
予約情報は以下に保存されます：
  - Google スプレッドシート（予約管理用・スタッフのみアクセス可）
  - Google カレンダー（確定予約のスケジュール管理用）


7. データの保持期間
--------------------
予約記録はサービス提供に必要な期間保持し、スタッフが定期的に削除します。
削除のご要望はいつでも受け付けております（8条参照）。


8. お客様の権利
---------------
以下の権利をお持ちです：
  - 保有データの確認・アクセスを求める権利
  - データの訂正を求める権利
  - データの削除を求める権利
  - データ処理への異議申し立ての権利

権利の行使・お問い合わせ先：
  メール：surfshack.info@gmail.com
  30日以内にご回答いたします。


9. ポリシーの更新
-----------------
本ポリシーは必要に応じて更新されます。最新版は常に以下でご確認いただけます：
https://www.surfshackvn.com/privacy-policy/

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